OUR THOMAS & GALBRAITH

COMMITMENT

Our mission has always been centered around our commitment to protect the health, safety, and comfort of the families we serve. However, due to the COVID-19 outbreak we are taking even stronger measures internally and externally to make sure that we deliver upon this commitment.  We are instituting a MANDATORY SAFETY CHECKLIST that will outline how we work at our offices, in our trucks and in your home.  This checklist is now a non-negotiable way of doing business and as the environment surrounding this virus evolves, we will adapt our processes to ensure the safest possible service experience for our team and our customers.

OUR MANDATORY
PRE-VISIT
SAFETY CHECKLIST

We will follow the guidelines and safety tips outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO).

We require that work surfaces at our office, all service vehicles being used in the field, and all cell phones used by team members be cleaned and sanitized after each use.

We have closed our building to outside visitors and vendors in an effort to limit unnecessary contact for our internal employees.

We will review all symptoms of COVID-19 with customers before we enter their home. We are requiring customers who have experienced symptoms to reschedule.

We will review all symptoms of COVID-19 with our team. If a team member or member of their family feels sick or are returning from travels from an area identified as posing a COVID-19 related risk, they will have to stay home.

OUR MANDATORY
IN-HOME
SAFETY CHECKLIST

We will wear shoe covers and gloves in homes at all times.

We will use new, clean and sanitized drop cloths in homes.

We will completely sanitize any surface area or piece of equipment handled during the service.

We will be required to focus on frequent hand washing by all members of our team.

Our technicians will operate under formalized safety guidelines to protect themselves and others through the service experience.

A MESSAGE FROM OUR PRESIDENT

At Thomas & Galbraith, we have always taken a great deal of pride in protecting the comfort, health, and safety of our community. During this difficult time, this pride, focus, and passion has only intensified. Our team in 100% committed to a single goal that directs us: keeping our team members, customers, and their families safe. This goal is the center of everything we do. Please know that we take our duty of being here to serve and protect you VERY SERIOUSLY. We will get through this together. If you need us, please do not hesitate to call us at (513) 342-0179 to schedule service.

Jacob Huck, President, Thomas & Galbraith Heating, Cooling & Plumbing

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9520 LeSaint Drive
Fairfield, OH 45014
3258 Ruckriegel PkwyLouisville,
KY 40299IN HVAC HV00010016,
IN Plumbing CO50800249OH HVAC HV-49040,
OH Plumbing PL.47812KY Plumbing M5308,
KY HVAC HM06160, KY HVAC HM01276
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